Delivery of flowers

– Next Day Delivery: Orders must be received by midday Monday to Thursday for next-day delivery in London. (Flowers will be delivered anytime between 9 am – 6 pm).

– Pre Ordered Deliveries: These will be delivered on the requested date between the hours of 9 am – 6 pm. Delivery charges (applied at the purchase stage) vary depending on the postcode area.

On delivery of an order, if the recipient is not at home, we will aim to leave with a neighbour or in a safe place. If unsuccessfully delivered the flowers will be returned to the Grandirosa shop and we will contact the buyer at the number provided.

Collection of flowers in store

Flowers can be collected from the Marylebone shop either by ordering online via our webshop or pre-ordering by telephone or email. Confirmation of order will be required on collection.


All fresh flower sales are final.

As flowers are a perishable item, returns are only accepted if the issue was raised to us within 24 hours of delivery or damage was caused to the bouquet during shipping.

Returns will not be accepted for:
– Flower arrangements that differ slightly from their image online, or have substitute flowers and foliage in them. Due to seasonality, this may occur from time to time.
– Not caring for the flowers correctly. I.e. not cutting stems or changing water.

Other items

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. This does not apply to fresh flowers, which can’t be returned. If there is an issue with your flowers, please notify us along with a photo of the flowers within 24 hours of receipt. We will review the situation and be in touch within 1 working day.

To be eligible for return, your item must be unused, in the original packaging and in the same condition that you received it.

We do not offer a refund on purchased gift cards.

If you are unable to attend your purchased place on one of our workshop courses please advise us no later than 48 hours prior to the date of the workshop. We will endeavour to move you to another date if that is possible at our discretion.

We are unable to provide a refund or reschedule your spot if you notify us less than 48 hours from the workshop date.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@grandirosa.com

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@grandirosa.com and send your item to: Grandirosa, 36 Chiltern Street, Marylebone, W1U


To return your product, you should mail your product to: Grandirosa, 36 Chiltern Street, Marylebone, W1U

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Care instructions

Choose an appropriate place away from direct sunlight for your flowers and find a suitable vase.

Make sure to use a clean container or better yet, wash it before use.

Fill the vase with fresh water until it is two-thirds full.

Remove your flowers from the packaging.

Remove any flower heads or foliage that fall below the waterline.

Cut stems at an angle before placing them into the water – make sure all the stems are submerged.

Check your flowers on a daily basis.

Replenish the water, re-cut the stems and clean the vase every two or three days.

Follow these simple instructions to enhance the longevity of your flowers.


Grandirosa delivers throughout central London.

The delivery price may vary depending on the destination and is added at the checkout page based on the inputted delivery details.

Standard delivery time is between 9am and 6pm, Monday – Friday.

For delivery outside of these hours or to request a specific time slot, please contact us by email at info@grandirosa.com or by phone at 07889 340213

For same day deliveries to a commercial address, orders must be received by 2pm.
For a residential address, orders must be received by 4pm.

For orders to be delivered on Sunday, orders must be placed by 1pm GMT on Saturday.

We are unable to deliver any orders outside of London at this time.